What SMS messages should a hotel or travel business send?
Send a confirmation when a booking is made, check-in or pickup details the day before, and a notice the moment a time, vehicle or route changes. After the stay or trip, a short thank-you is enough. Keep each message to the facts a guest needs at that moment, with the booking reference near the start.
Booking confirmed: 2 nights from 14 Nov, ref H2291. Check-in from 2 PM. Call the front desk for changes.
How do I tell a group about a pickup or route change?
Send one message to the group's list from the dashboard, or have your booking system call the API with up to 1,000 recipients per request. Put the change in the first words. Check the delivery statuses afterwards, and phone travellers whose messages come back UNDELIVERED or FAILED before the departure time.
Pickup change: tomorrow's bus leaves at 6:30 AM, not 7. Same point, hotel gate. Ref T418.
Can I SMS foreign guests on their home numbers?
Recipients must be 10-digit Nepali mobile numbers on NTC, Ncell and Smart Telecom. For a foreign guest, ask for a local SIM number at check-in or booking, or use email for the confirmation. Many visitors buy a local SIM on arrival, so collecting that number at the front desk covers the rest of the stay.
Do seasonal offers to past guests need consent?
Yes. Booking confirmations, pickup times and change notices are transactional on a plain reading, but a festival discount or a new package sent to past guests is advertising. The Advertisement (Regulation) Act 2076 requires the recipient's consent first, so ask for it on the booking form. This is general information, not legal advice.
How does a hotel or travel agency get started?
Fill in the lead form on the contact page and complete KYC with your organization documents. Approval usually takes 2 to 3 business days, and for the first 7 days an account can send up to 50 SMS a day to OTP-verified numbers only. Request a branded sender ID with your business name during that time.
तपाईंको बुकिङ पक्का भयो। चेक-इन दिउँसो २ बजेदेखि। धन्यवाद।
Questions people also ask
What does a pickup reminder to 40 travellers cost?
A one-segment English reminder uses 40 credits. At NPR 0.90 that is NPR 36 before VAT, or NPR 40.68 with 13% VAT.
Is there a fee in the off season?
No. There is no monthly fee, setup fee or contract, so a quiet month costs nothing beyond the credits you use.