1. Failed messages
When a message ends with the status failed, the credits it used return to your balance automatically. You can see each message's status in the dashboard and through the API.
2. Unused credits
If you close your account, you can ask for a refund of unused paid credits, less any free credit and any amount owed to us. Refunds go to the account the payment came from, within 15 days of approval. Where the original invoice included VAT, we issue a credit note for the VAT as well.
3. When we do not refund
We do not refund credits used for messages that were delivered or are still being delivered. An account suspended under the terms of service can still be closed and its unused paid credits refunded under section 2, less any amount owed to us.
4. Billing mistakes
If you were charged twice or the wrong amount, please tell us within 30 days of the invoice so we can check it quickly. We correct confirmed mistakes in full. This does not limit any right you have under the Consumer Protection Act.
5. How to ask
Contact us at the details below with your account name and the invoice or batch concerned. We respond within 15 days.
Who provides this service?
Cheap Bulk SMS Nepal is sold and operated by Ek Ra Sunya Inc Pvt. Ltd., a private limited company registered in Nepal under registration number 365815/81/82 with PAN 622351290. Its office is at Saraswoti Marg, Balkumari, Lalitpur-8, Lalitpur, Bagmati, Nepal. Call +977-981-8197166 about your account, an invoice or a complaint.
- Seller
- Ek Ra Sunya Inc Pvt. Ltd.
- Company registration
- 365815/81/82
- PAN
- 622351290
- Address
- Saraswoti Marg, Balkumari, Lalitpur-8, Lalitpur, Bagmati, Nepal
- Phone
- +977-981-8197166